Regulations

 

Terms of Use

padelshop.lv (hereinafter referred to as the ‘online shop’) provides the content available on the website and supplies goods/services in accordance with these Terms of Use.

1. General Provisions

By using the online shop’s website to purchase goods or services, a Distance Contract is concluded, which is governed by the laws of the Republic of Latvia, including, but not limited to, the Consumer Rights Protection Act and the Cabinet of Ministers’ regulations on distance contracts.

2. Making a Purchase

  • Product prices and specifications are shown next to each product.
  • To place an order, add the products to your shopping basket.
  • Fill in the required fields and select the most suitable delivery method.
  • The total cost of the order, including delivery, will be displayed before confirmation.
  • Proceed to checkout to complete your order.

3. Payment terms

  • The currency of payment is the euro (€).

  • You can pay for your purchase by choosing one of the following payment methods provided by makecommerce.lv and Maksekeskus AS:

    • Latvian online banking payments: Swedbank, SEB, Citadele, Luminor
    • Estonian online banking payments: Swedbank, SEB, Luminor
    • Lithuanian online banking payments: Swedbank, SEB, Luminor
    • Finnish online banking payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
    • Visa/Mastercard card payments

  • Important information:

    • When using the online banking payment method, after confirming your order, click on the ‘Return to merchant’ button.
    • The personal data required to process the payment is transferred to the licensed payment institution Maksekeskus AS.
    • The contract comes into force once payment has been successfully received into the online shop’s bank account.

  • Refunds: If an order cannot be fulfilled, the Buyer will be informed and the amount paid will be refunded as soon as possible, but no later than 14 days after receipt of the notification.

4. Delivery Terms

  • Goods are delivered to: Latvia.

  • Delivery methods:

    • Pakomātu delivery partners
    • Courier post

  • Duties and taxes: All duties and taxes payable to receive the consignment at the final destination shall be paid by the Buyer.

  • Delivery costs are displayed before the order is confirmed.

  • Delivery time: Goods are delivered to the address specified by the Buyer within 1–4 working days.

  • Exceptions: We reserve the right to deliver goods within up to 20 calendar days.

5. Right of withdrawal

  • Withdrawal period: The Buyer has the right to withdraw from the purchase within 14 calendar days of receiving the goods.
    • The right of withdrawal does not apply to legal entities.
  • Use of the goods: The goods may only be used for their intended purposes, and the Buyer is responsible for maintaining the quality and safety of the goods whilst exercising the right of withdrawal.
  • Damage: If the goods are damaged or have been used incorrectly, the online shop is entitled to reduce the refund amount in line with the reduction in the value of the goods.
  • Withdrawal form: To exercise the right of withdrawal, the Buyer must send a notice of withdrawal to the email address info@padelshop.lv within 14 days of receiving the goods.
  • Returns: The Buyer must return the goods within 14 days of sending the withdrawal form.

6. Consumer rights regarding goods not in conformity with the contract

  • Non-conformity with the contract: If the goods do not comply with the terms of the contract or are defective, the Buyer must inform the Seller of the defects within 2 months of discovering them.
  • Liability for defects: If the goods have a defect for which the Seller is liable, the Buyer is entitled to have the goods repaired or replaced with new goods free of charge.
  • Refund: If the goods cannot be repaired or replaced, the Seller shall refund all payments received.
  • Handling of complaints: The Seller shall provide a written response to the complaint within 15 days.

7. Processing of the Buyer’s personal data

  • Personal data is processed solely for the purpose of processing purchases and ensuring delivery.
  • If the Buyer has consented to marketing communications, we may contact them to send information about the latest offers.
  • The Buyer has the right to opt out of marketing communications by emailing info@padelshop.lv.

8. Dispute resolution

  • Dispute resolution: The Parties undertake to comply with the laws and regulations in force in the Republic of Latvia.
  • If a dispute cannot be resolved through negotiation, it shall be referred to a court in the Republic of Latvia for resolution.
  • Disputes may also be referred to the Consumer Rights Protection Centre or to the European Union’s dispute resolution bodies.
 
Company details:
SIA Tenisa veikals
40203315200

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